Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") are an agreement between you and Roofing AI Chatbot ("we", "us", "our"). By visiting our website, booking a demo, or using our AI chatbot service (the "Service"), you agree to these Terms. If you use the Service for a business, you confirm you can bind that business to these Terms. If you do not agree, do not use the Service.

2. The Service

The Service is an AI chatbot for roofing companies. It answers questions from visitors to your website, collects the details of their roofing needs, helps book inspections and sends the resulting leads to you and to the tools you connect. We may update, add or remove features over time.

3. Accounts and eligibility

You must provide accurate information when you sign up and keep it current. You are responsible for your account, for keeping your login details secure and for everything done under your account. Tell us promptly if you suspect unauthorized access. You must be at least 18 years old and able to form a binding contract to use the Service.

4. Your content and instructions

You keep ownership of the information you give us, including your business details, service area, custom context, instructions, branding, avatar and the leads and conversations collected through your website (together, "Your Content"). You give us a limited license to host, process and display Your Content only as needed to provide and improve the Service for you.

You are responsible for Your Content and for the instructions you give the chatbot. You confirm you have the rights to use it, and that it does not infringe anyone's rights or break the law.

5. Acceptable use

You agree not to:

• use the Service for anything unlawful, deceptive, harassing or harmful;
• use it to send spam, or to contact people in breach of telemarketing, texting or email laws;
• upload malicious code, or try to disrupt, probe or gain unauthorized access to the Service or its systems;
• copy, resell, reverse engineer or build a competing product from the Service, except where the law allows;
• use the Service to collect sensitive information that it is not designed to handle, such as payment card numbers or government ID numbers.

6. AI-generated responses

The chatbot uses artificial intelligence. It follows the context and instructions you provide, but AI output can be incomplete or wrong, and we do not guarantee that any response is accurate or suitable. You are responsible for reviewing the context and instructions you give it, testing the chatbot before it goes live and following up on leads. Responses from the chatbot are not professional, legal or engineering advice, and are not binding quotes or contracts unless you say so.

You are responsible for telling your website visitors, where the law requires, that they are talking to an automated assistant, and for obtaining any consents needed to contact them.

7. Fees and billing

Paid plans are billed in advance on the schedule shown when you sign up, and renew automatically until you cancel. You authorize us to charge your payment method. Fees are non-refundable except where the law requires or where we state otherwise in writing. We may change prices with at least 30 days' notice, effective at your next renewal. You are responsible for any taxes, other than taxes on our income.

8. Third-party services

The Service connects with third-party tools such as your CRM, calendar, analytics, advertising and automation services. Those services are governed by their own terms and privacy policies. We are not responsible for them, or for their availability, changes or handling of your data.

9. Intellectual property

We own the Service, including its software, design, text, graphics and trademarks. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for your own business while you have an active account. If you send us feedback or suggestions, we may use them without obligation to you.

10. Confidentiality and privacy

We will use Your Content only to provide the Service and as described in our Privacy Policy. Our Privacy Policy explains what personal information we collect and how we handle it, including information about your website visitors that we process on your behalf.

11. Term and termination

You can cancel at any time from your account or by contacting us, and the cancellation takes effect at the end of your current billing period. We may suspend or end your access if you break these Terms, if payment fails, or if we need to in order to protect the Service or other people. When your access ends, your right to use the Service stops. We may delete Your Content after a reasonable period, and you can ask us to export it before then.

12. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted, error free or secure, or that it will produce any particular number of leads, inspections or amount of revenue.

13. Limitation of liability

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, leads, data or goodwill, arising out of or related to the Service. Our total liability for any claim is limited to the amount you paid us for the Service in the 12 months before the claim arose. Some places do not allow these limits, so they may apply to you only in part.

14. Indemnification

You agree to defend and indemnify us against claims, losses and expenses (including reasonable legal fees) arising from Your Content, your instructions to the chatbot, your use of the Service in breach of these Terms or the law, or your contact with leads.

15. Governing law and disputes

These Terms are governed by the laws of the State of [your state], without regard to conflict of law rules. Any dispute will be brought in the courts located in the State of [your state], and you and we consent to those courts' jurisdiction, unless the law requires otherwise.

16. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will tell you by email or on the website before it takes effect. Using the Service after the update means you accept the new Terms.

17. General

These Terms, together with our Privacy Policy, are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent, but we may assign them as part of a merger, acquisition or sale of assets.