Privacy Policy

1. Who this policy covers

This Privacy Policy explains how Roofing AI Chatbot ("we", "us", "our") handles personal information. It covers two groups of people: (a) visitors to our own website and people who book a demo or become our customers, and (b) homeowners and other people who chat with the chatbot on a roofing company's website that uses our service.

For group (b), the roofing company that installed the chatbot decides why and how the information is used, and we process it on its behalf. If you chatted with a roofing company's chatbot, please contact that company about your information. We will help it respond to your request.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and account details: name, email address, phone number, company name, website and the details you give when you book a demo or sign up.
• Chatbot conversations: the messages exchanged with the chatbot, and what a visitor shares in them, such as name, mobile number, email address, property address, job type, roof age, urgency, whether they own the property and preferred inspection times.
• Billing information: processed by our payment provider. We do not store full card numbers.
• Device and usage data: IP address, browser type, device, pages viewed, referring page or campaign, and similar technical information collected through cookies and similar technologies.
• Communications: your messages to us and our replies.

3. How we use information

• To provide and operate the Service, including answering visitors, qualifying leads, booking inspections and sending lead alerts and transcripts to our customers.
• To connect with tools our customers choose, such as a CRM, calendar, Google Analytics, Google Ads and Zapier.
• To set up, support and bill customers, and to respond to demo requests and questions.
• To maintain security, prevent fraud and abuse, and fix problems.
• To understand how our website and Service are used and to improve them.
• To send service messages and, where permitted, marketing about our Service. You can opt out at any time.
• To comply with the law and enforce our terms.

4. AI processing

The chatbot uses artificial intelligence models to understand and respond to messages. Conversation content is sent to our AI and infrastructure providers solely so that they can produce responses and run the Service for us. We do not sell conversation data, and we do not allow our providers to use it for their own advertising.

5. How we share information

We share personal information only as follows:

• With the roofing company whose website you chatted on, including your contact details and the conversation transcript.
• With service providers who help us run the Service, such as hosting, AI, analytics, email and text messaging, customer support and payment providers. They may use the information only to provide services to us.
• With integrations our customers turn on, such as their CRM, calendar, Google tools or Zapier.
• To comply with law, respond to legal requests, or protect the rights, safety and security of people and the Service.
• In a merger, acquisition, financing or sale of assets, in which case the information may transfer to the new owner.

We do not sell personal information for money.

6. Cookies and similar technologies

We and our providers use cookies, local storage and similar tools to keep the site and chatbot working, remember preferences, measure performance and, where our customers enable it, measure advertising and analytics. You can control cookies in your browser settings. Blocking some of them may affect how the site or chatbot works.

7. How long we keep information

We keep personal information only as long as needed for the purposes in this policy, to provide the Service to our customers, and to meet legal, accounting and security needs. Customers can ask us to delete conversations and leads. When information is no longer needed, we delete or anonymize it.

8. Security

We use reasonable technical and organizational measures to protect personal information, such as encryption in transit and access controls. No system is completely secure, so we cannot guarantee absolute security. Please tell us right away if you think your information has been compromised.

9. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, to opt out of targeted advertising or sales (we do not sell personal information), and to withdraw consent. To use these rights, contact us through the website, or contact the roofing company whose chatbot you used. We will not discriminate against you for exercising them. We may need to verify your identity first, and you may have the right to appeal our decision or complain to your local data protection authority.

You can unsubscribe from marketing emails using the link in them, and reply STOP to text messages to opt out.

10. Children's privacy

The Service is meant for adults and businesses. We do not knowingly collect personal information from children under 13 (or the higher age set by local law). If you think a child has given us information, contact us and we will delete it.

11. International transfers

We and our providers may process and store information in the United States and other countries that may have different data protection laws than where you live. Where required, we use appropriate safeguards for these transfers.

12. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new "Last updated" date and, for material changes, give additional notice.